Refund policy

Return and Refund Policy

Effective Date: 3/1/2026

 

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Retreat Revive website located at RetreatRevive.com ("Website").

 

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

  • Email: [Customer Service Email]

  • Phone: [Customer Service Phone Number]

  • Address: [Company Address]

    Hours: [Monday–Friday, Your preferred time, Timezone]

 

3. Return Eligibility

Customers in the United States of America have the right to cancel their purchase and return the product within 14 days of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

  • Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.

  • Original Packaging: The item must be in the original packaging, with all labels and tags attached.

  • Proof of Purchase: A receipt or proof of purchase is required.

 

4. Return Process

4.1 Initiating a Return

To initiate a return:

  1. Contact Customer Service:

    • Email us at [Customer Service Email] or call [Customer Service Phone Number] within [Number of Days] days of receiving your order.

    • Provide your order number and a detailed reason for the return.

  1. Return Authorization: